Refund policy

WHAT ITEMS ARE RETURNABLE?
Unworn shoes may be returned within 30 days of receipt. If a returned product shows any signs of wear, it will be sent back to the original shipping address and a confirmation email will be sent to the email address on file associated with the purchase. If a returned pair shows mild wear, at Wolf & Shepherd's discretion, you will be issued store credit. Examples of signs of wear include: scuffing on the sole, leather creasing on upper of the shoe.

WHAT ITEMS ARE NON-REFUNDABLE?
Used, altered and/or final sale or promotional items (Black Friday-Cyber Monday discounted shoes are eligible for exchange only). Free gifts or promotional items. Gift cards.

DO YOU OFFER EXCHANGES?
Yes! We offer free shipping on exchanges to help you get the perfect fit. Unworn shoes may be exchanged within 30 days of receipt. Simply select "too small" or "too large" as your return reason and you will be prompted to select a different size that will be sent out to you.

WHAT IF THERE IS SOMETHING WRONG WITH MY SHOES?
We guarantee our shoes to be free of defects. Should you receive a defective pair upon arrival, please contact us at help@wolfandshepherd.com. Please be aware that leather and suede are natural materials. Slight discoloration, scratches, or change in texture may be visible. These small inconsistencies should not be considered a defect but rather add to the beauty and uniqueness of your shoes. Keep in mind that before an item is made, each hide of leather is thoroughly inspected. We aim to provide the best looking piece of leather and suede to craft your shoes while reducing the amount of waste.

DO YOU OFFER GIFT EXCHANGES?
Yes! Just click the "Start a Return or Exchange" button above and select "Returning or exchanging a gift?" to process the gift exchange.

HOW DO I RETURN ITEMS?
We will accept unworn and unwashed shoes in their original packing. They must be returned within 30 days of your original purchase. Shoes that have been worn outside will not be accepted.

- By mail:
Initiate a return online and use the provided shipping label. Please note returns by mail can take 10-15 days to be received and processed before you receive your refund.

- In Store:
Westfield Century City. 10250 Santa Monica Blvd in Los Angeles. You will be refunded immediately back to your original form of payment.

MAY I RETURN SHOES I BOUGHT ONLINE IN THE STORE?
Yes, you may return any unworn shoes to our retail store, as long as it is within our 30 day return policy window.

MAY I RETURN AN IN-STORE PURCHASE ONLINE?
Yes, you may return an in-store purchase online. Just initiate your return above!

WHEN CAN I EXPECT MY REFUND?
A refund will be issued to the original method of payment within 5 business days from the arrival of the returned merchandise at our distribution center. Note: if your return merchandise arrived missing the original packaging (ie. shoe box and/or shoes bags) a 20% deduction fee will be applied to your refund. With the exception of shipping errors and unexpected delays all expedited shipping cost is non refundable. If a returned product shows any signs of wear, it will be sent back to the original shipping address and a confirmation email will be sent to the email address on file associated with the purchase. If a returned pair shows mild wear, at Wolf & Shepherd discretion, you will be issued a store credit. Examples of signs of wear includes but not limited to: scuffing on the sole, leather creasing on the upper of the shoe.

CAN I USE A PROMO CODE?
Sure. However, please note all purchases made with a promotional code/discount are only eligible for exchange or store credit. Heavily discounted (Black Friday, Seconds) items are final sale. All purchases are limited to one discount per purchase only

DO YOU OFFER PRICE ADJUSTMENTS?
All purchases made from wolfandshepherd.com or Wolf and Shepherd Flagship store are eligible for price adjustment within 5 business days from the shipping date. Please email us at help@wolfandshepherd or call us at (310)254-9491 and we will process the price adjustment for you.

ANY OTHER QUESTIONS?
We pride ourselves on comfort, and we want you to love your shoes. If you are dissatisfied for any reason please contact us at help@wolfandshepherd.com so we can make it right.