FAQ

Our shoes combine cutting-edge technology with premium craftsmanship to deliver unmatched comfort from the first step to the last. Featuring a buttery-soft sheepskin lining, adaptive memory foam footbeds, and strategically padded collars and tongues, every detail is designed to make you forget you’re wearing shoes. Once you try Wolf and Shepherd, you won’t want to wear anything else.

We source our leather from the finest Italian manufacturers that boast a super soft, full-grain calfskin finished with a proprietary blend of vegetable oil. Our suedes are also sourced from the best Italy has to offer and features a water-resistant finishing coat to keep your feet dry and your shoes unharmed. Slight color and finish variation are natural and can occur as our professional artisans hand-craft each item.

Our shoes are currently handcrafted by our seasoned artisans in Vietnam.

Each of our shoes is crafted to a standard D width for optimal comfort. For specific fit details on any style, please reference the Size Chart and fit description on each product page. If you need further assistance, our team is always available at help@wolfandshepherd.com.

Our shoes come in a standard D width. While we don't offer wide or narrow sizes, our premium memory foam footbeds are designed to adapt to your foot shape, helping to accommodate various foot profiles for a more comfortable fit. If you have questions about what might work best for your feet, our team at help@wolfandshepherd.com will be happy to provide personalized recommendations.

We invite you to experience the comfort of our shoes in person at any of our authorized retail partners. Visit our Store Locator. to find a location near you.

We recommend using W&S Shoe Creams and Polishes on our shoes for the best shoe care results. They are perfectly color matched and designed for our leathers to keep your shoes healthy and increase the longevity of wear. For specific shoe care instructions for each style, please email help@wolfandshepherd.com for further assistance.

Note: Damage from using shoe care items from other brands will void your warranty. We will not replace or repair damage from using other brands’ shoe care products. 

We offer free shipping on all U.S. orders over $150.

Ground Shipping:
Estimated delivery within 4 to 10 business days via UPS/USPS.

2-Day Expedited Shipping:
Orders placed by 1 PM PST will ship from our warehouse within 24 business hours. Delivery times are determined by the carrier.

Overnight Expedited Shipping:
Orders placed by 1 PM PST will ship from our warehouse within 24 business hours. Delivery times are determined by the carrier.

Order Processing & Fulfillment:

• All orders are processed and dispatched from our warehouse within 1-2 business days.
• During peak holiday periods, order processing and shipping times may be extended due to increased volume.
• Our warehouse operates Monday through Friday. Orders placed on weekends or holidays will be processed on the next business day.

Important Considerations:

• Shipping and carrier delivery times may be affected by order volume, weather, or other factors outside our control.

Please note that all shipping costs are non-refundable.

A pre-order reserves your pair of Wolf & Shepherd shoes before they arrive in stock. Your order will ship within 3-4 weeks, and we'll notify you as soon as it's ready. This ensures you secure your preferred style the moment it becomes available.

Once an order is placed in our system, we are unable to make any changes or modifications. 

For questions about your order, Please contact us at help.wolfandshepherd.com

Yes, we ship internationally. Please be aware that international shipping costs, customs duties, and taxes are determined by the carrier, payable upon delivery, and are non-refundable. For further questions, contact help@wolfandshepherd.com.

Please contact us at help@wolfandshepherd.com for assistance if you have not received your delivered order, or it has been lost in transit by the carrier.

We are unable to retroactively price match items or apply discounts to orders completed outside of our promotional window.

We’re honored to extend a 10% one-time discount to active-duty military. 

Please note: Discounts cannot be combined with other offers or applied to sale items, and we’re unable to apply codes retroactively to completed orders. For assistance, contact us at help@wolfandshepherd.com

Our Corporate Orders & Gifting Program is a streamlined solution tailored to support businesses of all sizes, whether you're planning a sales kickoff, employee appreciation event, holiday gifting, or sourcing branded merchandise for your team.

To get started, submit a request HERE. Our team will review your submission and follow up with next steps.

Please note: All orders are subject to availability and are not guaranteed. Lead times will be communicated based on current inventory and production capacity.

We accept returns of unworn shoes within 30 days of purchase for U.S. orders. This policy excludes final sale items and accessories, including shoe care products, hats, socks, and footbeds.

Returned items that show signs of wear may be issued store credit at the discretion of Wolf & Shepherd. All free gifts with purchase must also be sent back with your shoes in order to receive a full refund.

For complete details, please visit our Returns & Exchanges page.

Yes, we offer one complimentary exchange per US order for all full-priced, unworn shoes purchased at wolfandshepherd.com within 30 days. Final Sale items and accessories are excluded. Exchanges are not subjected to a shipping fee.

To start an exchange click HERE

Gifts may be returned for store credit or exchanged. To begin the process, click HERE and select "Start a Gift Return."

The following are considered Final Sale:

• Worn items
• Items Missing Original Packaging

For additional questions regarding the items in your order, please reach out to help@wolfandshepherd.com.

Refunds are typically processed within 15 business days after we receive your return at our warehouse, handled in the order received. During high-volume periods (like holidays), processing may take slightly longer, we appreciate your patience as we ensure every return is handled carefully. You’ll receive an email confirmation once your refund is issued.

We guarantee our shoes against manufacturer defects for 365 days from purchase, with replacements offered within 90 days of delivery.

What’s Covered:

• Defects in materials or workmanship

What’s Not Covered:

• Natural variations in leather/suede (color, texture, or minor surface marks)
• Overuse, water damage, stretching, or standard wear and tear
• Scuffing, accidents, or alterations

For any further assistance, please contact us at help@wolfandshepherd.com