We live in the 21st century and have the technology to be comfortable when you first put on your shoes to when to take them off at the end of the day. We have removed the wood and nails found in a classic dress shoe and replacing them with compressed HDEVA cushioning found in premium running shoes, a proprietary blend of memory foam and a carbon-fiber stability arch - See how.
We've partnered with one of Europe's most notable fashion houses to source calfskin and box calf from Italy, American Buffalo from the United States, and other Grade-A linings from around Italy.
We are partnered with a 4th generation, family run manufacturer in Porto, Portugal to craft our shoes using our patented designs and technology. Each technology component is developed in America and distributed through our partners located in Ghent, Belgium.
We suggest you select your normal US shoe size. Each shoe is crafted to a Standard D Width. Our Chelsea Blitz tends to run a bit tight, so we recommend a half size up from your normal size. Check out our WS Size Guide to get the exact fit. Or email us at email@example.com with questions on which size to purchase. We'd love to help you out.
When you receive your shoes, try them on in the afternoon. The average foot expands 3-6% from the morning to the evening. Try out your Wolf & Shepherd shoes on carpeted surfaces to keep the leather and soles from scratching. Our shoes are designed to be comfortable for both sock and non-sock wearers.
Please do your best to trial our shoes on a carpeted surface and avoid excessive flex of the shoe. Shoes exchanged or returned with signs of wear will incur a 20% restocking fee or if unsalvageable will be sent back to the customer.
Shoe Trees: Shoe trees should be inserted after each wear. A good cedar shoe tree will reduce moisture and maintain the condition and shape of your shoe for years to come. Polishing: Shoes should be conditioned and polished on a regular basis to keep the leather supple and well moisturized. Resoling: All W&S shoes can be resoled to their original condition. Please reach out to us at firstname.lastname@example.org for more information or head over to the shop to purchase a resoling using the original parts.
We offer refurbishing & repair service starting at $35. Please reach out to our Customer Service team - HERE - and they will coordinate the repair.
Items ordered from Wolfandshepherd.com have a 90-day guarantee from date of purchase and are complimentary on manufacturing defects.
After 90-days, the client will be responsible for the repair and shipment charges.
SHIPPING & RETURNS
We offer free shipping for orders in the 48 contiguous states. We do not ship to P.O. Box addresses. All in-stock items are shipped within 24 hours from when your order is placed. Orders received after 2pm PST will be processed the next business day if the order contains in-stock items. Saturday and Sunday orders will be processed on the following Monday, excluding federal holidays. If an item you are looking for is not available, let us know. Shipping to Military Bases Online purchases with shipments made to Military bases will be sent out via USPS. For security reasons, USPS does not give live tracking details and will only be listed as delivered once they have be received by sending.
If you are not 100% happy, you can return your shoes for a full refund when returned in un-used condition within 30 days of the shipping date. Due to the nature of the gift-giving season, we are extending our window for exchange to 45 days from the shipping date. All purchases made between 11/15/18 through 12/31/18 are eligible.
Click here to read the details of our return policy and to start your return, or send us an email at email@example.com. Domestic returns are on us!
Please allow 5 days from the date we received the return at our warehouse. For a status update on your refund, feel free to reach out to us at firstname.lastname@example.org.
If you need to exchange your pair of shoes for a better fit or a better look, we will be happy to help. For details, please see our Exchange program and policies by clicking here, or send us an email with your questions to email@example.com. Domestic returns and exchanges are on us!
Expect about 2 to 3 weeks for your exchange pair to arrive from the point you create an RMA. Just think, we have to receive the return pair in our warehouse, inspect the return pair to ensure they meet our return policy, then mail out the new exchange pair. The shipping can take some time, but we do offer pre-paid printable return labels to make the process as easy as possible.
If you need an exchange pair sooner than later, we suggest you follow our return process by clicking here and order the next pair separately through our online store. This way you won’t have to wait until your returned pair gets back to our warehouse, and you can expedite the shipping if needed.
Yes we do. Click the blue "International Checkout" button below the regular checkout button. This will take you through the international checkout process. International orders can expect delivery in approximately 7 – 20 business days. Please note that transit times are estimates and do not include any delays caused by customs. We apologize, but International Checkout orders are final sale unless paid and returned by the customer.
ORDERS & CREDIT
All our shoes are hand made by legacy craftsmen that are hard at work making Wolf & Shepherd shoes. If we are sold out, you can back-order your shoes to ensure you’re the first in line to receive them when we are back in stock. Just send us a note at firstname.lastname@example.org or through the "check out" on the product page. We will keep you informed via email on all back-orders and new styles.
Our primary sales channel is here at our online store. However, you can also find our shoes at these retailers.
We accept American Express, MasterCard, Visa, and Discover; as well as, PayPal, Amazon Pay and Apple Pay.
You certainly can! We partner with International Checkout® to handle all of our international orders outside of Canada. Wolf & Shepherd is not responsible for any duties or customs fees that may be added due to your location internationally - these will be added to your order at checkout by International Checkout®.
Your shoes will ship within 24 hours from purchase. With our free shipping option you can expect your new performance dress shoes to arrive within 6-10 business days from your online purchase. You may opt for overnight or priority 2-day shipping for an additional shipping fee.
It is typical for companies to overprice their product with the intention to discount to customers. With that said we price our shoes with fair value in mind and almost never discount our products with the exception being shoes we are retiring from production and our military/law enforcement discount. Please email email@example.com for details.
We can price match product sales made from wolfandshepherd.com within 5 days of purchase. If an item has been reduced we will provide partial credit, when requested, for matching item sold up to 5 days prior to price reduction.
We offer electronic gift cards on our site. Gift cards are delivered by email and contain instructions to redeem them at checkout. Our gift cards have no additional processing fees. See gift card(s) - HERE
You can try on our comfortable dress shoes at one of our retailer locations. Taking advantage of our free shipping and exchanges policy, you may also order on our website and we will ship you the sizes and styles you would like to try in person. Just return the pair(s) that do not work for you for a full refund within our 21-day return window.
We'd like to hear from you! We are available Monday through Friday 9am-6pm PST.
Reach out to us at firstname.lastname@example.org or give us a ring at (310) 254-9491