RETURNS & EXCHANGES

Returns are available on any unworn shoes within 30 days for US orders. This excludes final sale, Last Call orders, and accessories such as our shoe care items, hats, socks, footbeds, and shoe trees. Shoes must have been purchased at full price to be eligible for refund. Returned items that show signs of wear may be issued store credit at the discretion of Wolf & Shepherd.

Note: All returns for refund will be subjected to a $10 restocking fee.

Yes! We offer two complimentary exchanges per US order for all full-priced, unworn shoes within 30 days. Final sale, Last Call items and accessories are excluded. Exchanges are not subjected to a restocking fee.

To start an exchange click HERE.

Items bought on promotion or with any discount code totaling more than 20% off the original price will not be eligible for return. Items will stipulate on the product page and at check out if eligible for refund, exchange, or store credit. Any items purchased under "Final Sale" stipulations will not be available for refund, exchange or credit.

- Worn items or those missing original packaging. Please try your shoes on and check for comfort and fit on a carpeted floor inside.

- Hygiene items and accessories including socks, footbeds, hats, shoe care items (including kits, creams, polishes, and sprays), and shoe trees

- All purchases made using a promotional code that equals more than 20% off, on discount, or marked final sale.

- International orders.

- Shipping costs.

- Gift wrap fees.

Yes! Just click START A RETURN OR EXCHANGE and select "Start a Gift Return" to process the gift exchange.

At this time, we do not provide complimentary shipping or return labels for international orders. If a client opts to return an order at their expense, we will process an exchange or refund once received by our warehouse. All shipping costs and brokerage fees for customs are set by the courier.

We guarantee our shoes to be free of any manufacturer defects for 365 days. Defective shoes can be replaced within 90 days of delivery and can be repaired within 365 days of delivery. Please be aware that leather and suede are natural materials. Slight discoloration, scratches, or change in texture may be visible. These small inconsistencies are not considered a defect. Overuse, water damage, stretching, standard wear and tear, scuffing, accidents or alterations are not considered defects and will not be replaced.