WHAT IS YOUR RETURN POLICY?
Returns and exchanges are available on any unworn shoes within 30 days for US orders. This excludes final sale items, accessories such as our shoe care products, hats, socks, and footbeds. Shoes must have been purchased at full price to be eligible for refund. Returned items that show signs of wear may be issued store credit at the discretion of Wolf & Shepherd.
All free gifts with purchase must be sent back with your shoes in order to receive a full refund.
Items received by our warehouse not purchased from wolfandshepherd.com will be donated accordingly. Please reach out to firstname.lastname@example.org to inquire about personal items.
Note: All returns for refund will be subjected to a $10 restocking fee.
To start a return or exchange click HERE.
DO YOU OFFER EXCHANGES?
Do you offer gift returns?
Yes! Gifts can be returned for store credit or exchanged. To begin click HERE and select "Start a Gift Return."
WHAT ITEMS ARE FINAL SALE?
- Worn items or those missing original packaging.
- Accessories including socks, footbeds, hats, shoe care items (including kits, creams, polishes, and sprays).
- All items marked Final Sale, items that have received price matches, and free gifts with purchase.
HOW LONG WILL IT TAKE TO GET MY REFUND?
Most refunds are processed within 15 business days of receipt in warehouse, however the time may extend during certain peak times of year.
HOW LONG DOES AN EXCHANGE TAKE TO PROCESS?
Exchange orders are created within 24 hours of scanning your return shipment at the carrier. This excludes weekends and holidays.
WHAT IS YOUR PRODUCT WARRANTY?
We guarantee our shoes to be free of any manufacturer defects for 365 days. Defective shoes can be replaced within 90 days of delivery and can be repaired within 365 days of delivery. Please be aware that leather and suede are natural materials. Slight discoloration, scratches, or change in texture may be visible. These small inconsistencies are not considered a defect. Overuse, water damage, stretching, standard wear and tear, scuffing, accidents or alterations are not considered defects and will not be replaced. Please note: items marked Final Sale, 3rd party retailers, and international purchases are not covered under warranty.
ARE INTERNATIONAL ORDERS ELIGIBLE FOR RETURN OR EXCHANGE?
At this time, we do not provide complimentary shipping or return labels for international orders. If a client opts to return an order at their expense, we will process a refund once received by our warehouse. All shipping costs, customs, and duties are set by the courier and we are unable to reimburse.
Any other questions?
We pride ourselves on comfort, and we want you to love your shoes. If you are dissatisfied for any reason please contact us at email@example.com so we can make it right.