Returns & Exchanges

Returns are accepted on all full price, unworn, undamaged items within 30 days of purchase. Slipping them on in your living room is fine. Jogging to catch the train is not. Questions? Let us know.

start return or exchange
  • Common Questions

  • Unworn shoes may be returned within 30 days of receipt for US customers. Exclusions apply, see below for details. Item must have been purchased at full price. Returned items that show mild signs of wear may be issued store credit at the discretion of Wolf & Shepherd. Any return missing original packaging will have a 20% restocking fee applied before refund.

    Click the "Start a Return or Exchange" button above to begin.

  • Items bought on promotional code can only be exchanged or given store credit. Any items purchased under "FInal Sale" stipulations will not be available for any return.
  • The following are non-refundable:

    - Worn items or those missing original packaging. Please try your shoes on and check for comfort and fit on a carpeted floor inside.

    - Hygiene items including socks, shoe care items (including kits, creams, polishes, and sprays), and shoe trees

    - All purchases made using a promotional code or final sale.

    - International orders.

    - Shipping costs.

    - Gift wrap fees.

  • Yes! For US customers, we offer complimentary shipping on one exchange to help you get the perfect fit. Unworn shoes may be exchanged within 60 days of receipt. Click the "Start a Return or Exchange" button above to begin.
  • Yes! Just click the "Start a Return or Exchange" button above and select "Returning or exchanging a gift?" to process the gift exchange.
  • We guarantee our shoes to be free of defects. Should you receive a defective pair upon arrival, please contact us at help@wolfandshepherd.com. Please be aware that leather and suede are natural materials. Slight discoloration, scratches, or change in texture may be visible. These small inconsistencies should not be considered a defect but rather add to the beauty and uniqueness of your shoes. Keep in mind that before an item is made, each hide of leather is thoroughly inspected. We aim to provide the best looking piece of leather and suede to craft your shoes while reducing the amount of waste.
  • Yes, you may return any unworn shoes to our retail store, as long as it is within our 30 day return policy window. Note, our stores are currently closed due to COVID-19. All returns must currently be processed online.
  • Yes, you may return an in-store purchase online. Just initiate your return above!