RETURNS & EXCHANGES

Returns are available on any unworn shoes purchased from our website within 60 days, for US orders. This excludes final sale items and accessories such as our shoe care products, hats, socks, and footbeds. 

Shoes must have been purchased at full price to be eligible for refund. Returned items that show signs of wear may be issued store credit at the discretion of Wolf & Shepherd. All free gifts with purchase must also be sent back with your shoes in order to receive a full refund.

Items received by our warehouse not purchased from wolfandshepherd.com will be donated accordingly. Please reach out to help@wolfandshepherd.com to inquire about personal items.

Note: All returns are subject to a $10 Shipping Fee.

To start a return or exchange click HERE.

Yes, we offer two complimentary exchanges per US order for all full-priced, unworn shoes purchased at wolfandshepherd.com within 30 days. Final Sale, Last Call items and accessories are excluded. Exchanges are not subjected to a restocking fee.

To start an exchange click HERE.

Yes! Gifts can be returned for store credit or exchanged. To begin click HERE and select "Start a Gift Return."

• Worn items or those missing original packaging.

• Accessories including socks, footbeds, hats, shoe care items (including kits, creams, polishes, and sprays).

• All items marked Final Sale, items that have received price matches, and free gifts with purchase.

Most refunds are processed within 15 business days of receipt in warehouse, however the time may extend during certain peak times of year.

Exchange orders are created within 24 hours of scanning your return shipment at the carrier. This excludes weekends and holidays.

We guarantee our shoes to be free of any manufacturer defects for 365 days. Defective shoes can be replaced within 90 days of delivery and can be repaired within 365 days of delivery. Please be aware that leather and suede are natural materials. Slight discoloration, scratches, or change in texture may be visible. These small inconsistencies are not considered a defect. Overuse, water damage, stretching, standard wear and tear, scuffing, accidents or alterations are not considered defects and will not be replaced. Please note: items marked Final Sale, 3rd party retailers, and international purchases are not covered under warranty.

At this time, we do not provide complimentary shipping or return labels for international orders. If a client opts to return an order at their expense, we will process a refund once received by our warehouse. All shipping costs, customs, and duties are set by the courier and we are unable to reimburse.