HOW DO I RETURN ITEMS?
We will accept unworn and unwashed shoes in their original packing. They must be returned within 30 days of your original purchase. Shoes that have been worn outside will not be accepted.
- By mail:
- Initiate a return online and use the provided shipping label. Please note returns by mail can take 10-15 days to be received and processed before you receive your refund.
- In Store:
- Westfield Century City. 10250 Santa Monica Blvd in Los Angeles. You will be refunded immediately back to your original form of payment.
DO YOU OFFER EXCHANGES?
Yes! We offer free shipping on exchanges to help you get the perfect fit. Unworn shoes may be exchanged within 30 days of receipt. Simply select "too small" or "too large" as your return reason and you will be prompted to select a different size that will be sent out to you.
Due to the nature of the gift-giving season, we are extending our window for exchange to 45 days from the shipping date. All purchases made between 11/15/18 through 12/31/18 are eligible.
DO YOU OFFER GIFT EXCHANGES?
Yes! Please reach out to us at email@example.com and we will be happy to assist you in getting a new size and/or style.
WHAT ITEMS ARE RETURNABLE?
Unworn shoes may be returned within 30 days of receipt. If a returned product shows any signs of wear, it will be sent back to the original shipping address and a confirmation email will be sent to the email address on file associated with the purchase. If a returned pair shows mild wear, at Wolf & Shepherd's discretion, you will be issued store credit. Examples of signs of wear include: scuffing on the sole, leather creasing on upper of the shoe .
WHAT ITEMS ARE NON-REFUNDABLE?
Used, altered and/or final sale or promotional items (Black Friday-Cyber Monday discounted shoes are eligible for exchange only). Free gifts or promotional items. Gift cards.
WHAT IF THERE IS SOMETHING WRONG WITH MY SHOES?
We guarantee our shoes to be free of defects. Should you receive a defective pair upon arrival, please contact us at firstname.lastname@example.org
MAY I RETURN SHOES I BOUGHT ONLINE IN THE STORE?
Yes, you may return any unworn shoes to our retail store, as long as it is within our 30 day return policy window.
MAY I RETURN AN IN-STORE PURCHASE ONLINE?
Yes, you may return an in-store purchase online. Just initiate your return above!